1. General Refund Policy

• All sales are final. We do not issue refunds for purchases under normal circumstances. By completing a purchase on our website, you acknowledge and agree that you have reviewed the product description, specifications, and terms thoroughly, and you accept full responsibility for your purchase decision. We reserve the right to reject all refund requests except in the specific circumstances outlined in this policy.

2. When Refunds May Be Considered

Refunds are only considered in the following circumstances, and only at the sole discretion of Zero To Hero Services management:

• Company Error: We issued the refund due to our own operational or billing error (duplicate charge, incorrect pricing, etc.)
• Service Failure: We failed to deliver the purchased product or service through no fault of the customer
• Payment Processing Issue: A third-party payment processor error resulted in an unauthorized charge

All other refund requests will be denied. Management approval is required for any refund decision. Refund requests must be submitted with detailed documentation and justification within 30 days of purchase.

3. Non-Refundable Purchases

The following purchases are explicitly non-refundable and non-negotiable under all circumstances:

• Sale, discounted, or promotional items
• Gift cards or store credit
• Products purchased due to customer error or change of mind
• Products accessed, downloaded, or substantially used by the customer
• Products incompatible with the customer's device or system (when compatibility requirements are stated in the product description)
• Any digital products or services once delivered or accessed

4. Customer Responsibilities

You are solely responsible for:

• Reviewing the complete product description, specifications, and compatibility requirements before purchase
• Verifying the contents of your shopping cart before completing payment
• Maintaining the security and integrity of your account credentials
• Protecting your devices, applications, and online accounts from unauthorized use
• Ensuring payment information is accurate and authorized for the transaction
• Complying with all applicable laws and our Terms of Service

5. Product Support & Limitations

• We provide customer support for our products and services to the best of our ability. However, we are not responsible for: (a) issues arising from customer misuse or improper implementation; (b) third-party software, hardware, or service incompatibilities; (c) damages caused by customer negligence or unauthorized modification of our products; or (d) issues beyond our reasonable control. Support is provided as a courtesy and does not constitute a guarantee of results or warranty of any kind.

6. Standard Payment Methods

For purchases made via credit card, debit card, PayPal, or other standard payment processors:

• Payment must be authorized and completed in full before product delivery
• The customer is responsible for verifying the amount charged and payment confirmation
• Duplicate charges are the customer's responsibility to report immediately for resolution

7. Cryptocurrency Payments

Cryptocurrency payments (Bitcoin, Ethereum, etc.) are subject to additional terms due to the irreversible nature of blockchain transactions:

• Payment Information: The correct wallet address, amount required, and payment instructions are explicitly provided on the checkout page. The customer is fully responsible for verifying this information before sending any funds.
• Wrong Wallet/Address: If you send cryptocurrency to an incorrect wallet address that does not belong to Zero To Hero Services, we will not issue a refund, replacement, or any other compensation. Blockchain transactions are irreversible. We have no ability to recover funds sent to incorrect addresses.
• Incorrect Amount: If you send an amount greater than or less than the required payment, the transaction may fail or the order may not be completed. If the transaction is recorded in our wallet transaction history and is traceable to you, you may be eligible for a refund of up to 80% of the amount sent, minus applicable blockchain network fees and processing fees. Refunds are not guaranteed and require management review.
• Customer Acknowledgment: By choosing to pay via cryptocurrency, you acknowledge that you understand the irreversible nature of blockchain transactions and accept full responsibility for any errors in wallet address or payment amount.

8. Chargebacks & Fraudulent Claims

We maintain a zero-tolerance policy regarding chargebacks and fraudulent refund claims:

• Fraudulent Chargebacks: Any chargeback filed without legitimate cause (such as disputing a valid, authorized purchase) will be treated as fraud and will result in immediate and permanent account termination.
• Account Ban: Customers who file fraudulent chargebacks will be permanently banned from purchasing from our website and from participating in any related services, servers, communities, or platforms associated with Zero To Hero Services.
• Legal Action: We reserve the right to pursue legal action against customers who engage in fraudulent chargebacks or attempts to manipulate our refund system.
• Legitimate Disputes: If you have a legitimate dispute with a charge, contact us first before filing a chargeback. We will review the claim in good faith. Filing a chargeback without attempting to resolve the issue through us will be treated as fraud.

9. Prohibited Use of Products

• We do not condone, promote, or provide refunds for the use of our products to: tamper with, disrupt, interfere with, or harm anyone else's online experience, accounts, systems, or services. If you use our products for prohibited purposes, you assume full responsibility for any consequences, legal action, or damages that result. We are not liable for external consequences resulting from misuse of our products.

10. Unauthorized Modifications

• You are not permitted to modify, alter, redistribute, or attempt to change the price, functionality, or content of our products. Any unauthorized modification voids any potential refund eligibility and may result in account termination and legal action. We reserve the right to refuse all refunds, replacements, and other compensation if we determine you have attempted to alter our products or circumvent our systems.

11. No Malware or Invasive Tools

• We guarantee that our products do not contain malware, spyware, or invasive monitoring tools. If you believe our product contains malicious code, contact us immediately with evidence. We will investigate any legitimate malware claims. However, false claims about malware will not result in refunds and may result in account restrictions.

12. Management Discretion

• All refund decisions are made at the sole discretion of Zero To Hero Services management. No refund is guaranteed. Management has the right to refuse any refund request for any reason and to deny refunds on a case-by-case basis. Management decisions are final and non-negotiable.

13. How to Request a Refund

If you believe you qualify for a refund under the exceptions listed in Section 2, you may submit a request as follows:

• Contact us within 30 days of purchase via Discord (@_xerz) or Telegram (https://t.me/xerzexe)
• Provide your order confirmation, payment proof, and detailed explanation of why you believe a refund is warranted
• Wait for management review and response (typically within 7-14 business days)
• If approved, refunds will be issued to the original payment method within 10-15 business days

14. Acceptance of Policy

• By completing a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by all terms of this Refund Policy. Your purchase constitutes your acceptance of these terms. If you do not agree with this policy, you must not complete a purchase.

Last Updated: April 2026

This Refund Policy is part of our Terms of Service. In case of conflict between this policy and the Terms of Service, the Terms of Service shall govern.